Payment

Refunds and cancellation

How to cancel a subscription, when money is returned and how to ask for it.

There is nothing to cancel

Every payment opens access for 30 days. There are no automatic charges: we do not store card details and never take money again without your action.

If you do not renew, access ends on the last paid day. Accounts and data are kept for 30 days after that and can be exported.

The trial is free: 3 days from the first account you add, no card needed.

When money is returned

A payment opens digital access at once, so once access is active a refund is generally not made. The exceptions:

  • an erroneous duplicate payment for the same period;
  • confirmed prolonged complete unavailability of the paid service caused by TeleTraff;
  • cases where applicable law requires a refund.

Not a refund basis by itself: a restricted or banned Telegram account, a change in Telegram's rules, an unused plan, the outcome of a campaign.

Network and payment-service fees may not be returned.

How to ask for a refund

  1. 1Message support on Telegram: @teletraffCS.
  2. 2Give the email of your panel account, the date and amount of the payment, and the invoice number from the payment page or the transaction hash.
  3. 3Describe what happened.

If a refund is due, the money goes back the same way it was paid.

Contacts